FAQs

Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
Standard shipping typically takes 3-7 business days within Australia. Express shipping options are available for faster delivery.

Do you offer free shipping?
Yes, we offer free shipping on orders over $40 within Australia.

Do you ship internationally?
Currently, we only ship within Australia. International shipping may be available in the future.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of purchase for unused items in original packaging. Return shipping costs may apply.

How do I return an item?
Contact our customer service team to initiate a return. We'll provide you with return instructions and a return authorisation number.

Orders & Payment

What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay for secure checkout.

Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. After that, please contact us and we'll do our best to help.

Products & Services

Are your products covered by warranty?
Yes, all our products come with a manufacturer's warranty. Warranty terms vary by product.

Contact & Support

How can I contact customer service?
You can reach us via email, phone, or through our contact form. Our support hours are Monday-Friday, 9 AM - 5 PM AEST.

Is ceramic coating on a car worth it?

For vehicles that live outdoors or see regular use, yes. You’ll wash less aggressively, fight fewer stains and water spots, and keep gloss longer than with wax or basic sealants. It won’t stop rock chips, but it makes day‑to‑day ownership easier.

Can I wax over a ceramic coating?

You can, but it’s not useful. Traditional wax can mute hydrophobics and complicate maintenance. Use a coating‑safe topper instead to refresh slickness without interfering with the base layer.

What's better, wax or ceramic coating?

Different strengths. Wax looks warm and is easy to apply but needs frequent re-dos. Ceramic coating lasts years, resists UV and chemicals better, and cuts ongoing effort, especially for outdoor-parked daily drivers in Australia .

Is ceramic coating the same as sealant?

No. Sealants are synthetic films that sit on paint and typically last months. Ceramic coatings chemically bond and can last years with proper care, offering stronger hydrophobics and chemical resistance.

What is the downside of ceramic coating?

Higher upfront cost, meticulous prep, and the need for careful application and cure. Coatings aren’t scratch-proof and still need gentle washing. Improper application can leave high spots that need polishing to fix.

How to maintain a car after ceramic coating?

Wash every 1–2 weeks with pH-neutral shampoo. Dry immediately with clean microfibers. Every 3–6 months, use an iron remover and apply a ceramic maintenance spray every 2–3 months. Park in shade and remove contaminants promptly. 

What destroys ceramic coating?

Harsh chemicals, abrasive washing, brush-style automatic car washes, prolonged UV with poor maintenance, and letting hard water or acidic fallout sit on the surface all accelerate degradation and reduce beading. 

What are the do's and don'ts of ceramic coating?

Do wash routinely, use pH-neutral products, dry thoroughly, decontaminate as needed, and top with Graphene sprays. Don’t use aggressive cleaners, abrasive towels, or brush washes, and don’t let water or bird droppings dry on the paint.

How often should I wash my ceramic coated car?

Every 1–2 weeks in Australian conditions, or sooner after long trips, storms, or coastal driving. Frequent gentle washes keep the coating slick and glossy longer by preventing bonded contamination. 

What comes first, wax or ceramic coat?

Ceramic or sealant should contact clean paint first. If you want extra pop later, use a compatible topper on top of a cured coating. Wax under a ceramic blocks bonding and shortens durability.

What happens if a car wash messes up your car?

Take photos straight away. Speak with the site manager and record names, time, and what happened. Under Australian Consumer Law, services must be delivered with due care and skill, which means negligent damage can trigger remedies such as repair or refund. Many operators hold public liability insurance for incidents, though terms may try to limit certain claims. Review the site terms and your comprehensive policy, then lodge a written report with evidence if resolution stalls .

Is Dawn dish soap ok for washing cars?

No. Dish soap and other household cleaners are built to strip oils, which is the same way they remove your wax. The result is a clean but unprotected surface that weathers faster and loses gloss sooner. Use an automotive pH-balanced shampoo that preserves coatings while it cleans.

What is the correct order to wash your car?

1. Set up in shade and gather two buckets, mitt, and plush towels. Cooler panels reduce spots.

2. Clean wheels and tyres first with separate tools so brake dust stays off paint.

3. Pre-rinse body from top down to remove loose grit before touching paint.

4. Wash top down with a pH-balanced shampoo, rinsing the mitt in the rinse bucket after each section.

5. Rinse thoroughly, then dry with plush microfiber. Finish with wax or sealant for protection.

Can you ceramic coat a jetski?

Yes. Jetskis respond well to marine-specific coatings on cowlings, plastics, and gelcoat. The key is proper prep, small-section application, and avoiding water during cure. Many Australian services offer jetski packages with hydrophobic performance and UV resistance built in [2, 3].

Is ceramic coating worth it for boats?

For boats exposed to Australia’s sun and salt, it’s worth it when prep and maintenance are done right. Expect fewer water spots, slower oxidation, and faster washdowns. Set realistic expectations about scratch resistance and plan periodic maintenance to keep performance high [9].

What is the average cost to ceramic coat a boat?

Costs vary with size and prep. Small boats may start near $500, mid-size 20–40 ft often range $1,000–$4,000, and large boats beyond $2,500. Jetskis commonly sit in the $650–$1,500 bracket depending on inclusions, as of 2025 [2, 6].

What is the downside to ceramic coating?

Higher upfront cost and the need for meticulous prep and maintenance. Coatings can fail prematurely with poor application or harsh cleaning. They’re tough but not scratch proof, so gentle wash routines and ceramic-safe toppers matter for longevity [9].

Methodology note. Guidance reflects current Australian services and marine-specific product documentation, with pricing and performance time-boxed to recent sources. Warranty references apply to vendors cited and may require certified application for coverage.

Summary takeaway. Ceramic coating for boat's and jetski's helps fight Australia’s UV and salt, cutting maintenance and preserving gloss. Next steps. Choose a marine-rated formula, correct oxidation fully, apply in small sections, protect the cure window, and set a gentle wash routine with topper sprays. Your hull will look better, longer.